Returns & Refunds

RETURNS & REFUNDS

OUR 30-DAY MONEY BACK GUARANTEE

napcatch.com guarantees that any item bought from us will be refunded within 30 days, post-purchase money-back guarantee.

 

Request Refund

If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:

My Account   

Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.

 

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase)

Refund Option

Refund Lead Time (to see the amount on your bank statement)

Credit card / Debit Card

Credit / Debit Reversal

 

Paypal

Paypal reversal (if Paypal balance)

5-7 business days

 

Credit reversal ( if Paypal is linked to a credit card)

5 to 15 banking days

Note: The amount may be reflected in your next billing cycle

 

Debit reversal ( if Paypal is linked to a debit card)

5 to 30 banking days(Depending on your issuing bank)

Note: The amount may be reflected in your next billing cycle